BOSCOSAI
Active Level 1
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Wearables
Facing heating issue with the notification "the watch needs to cool down" and then switches off. Facing this issue after 11 months of my smooth usage,  however, now that's happening almost everyday, sometimes unable to turn on.
What is the solution to it? Have been reading posts about similar issue with many members, but havent got a firm reply to any of it.
Please help
1 Comment
cs-member13
Active Level 10
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Wearables

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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