Original topic:

Reporting a bug

(Topic created on: 08-30-2025 03:24 PM)
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Dinesh2603
Beginner Level 2
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Wearables
After the recent is update on watch ultra some of the features are not working as expected. Touching screen to wake up gets turned off automatically once watch is removed from hand. So now everytime i have to turn it on manually when i wear the watch, earlier system would remember the selection and keep it on always.
3 Comments
goodthings
Expert Level 5
Wearables
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Wearables
You're welcome to here.
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cs_member10
Moderator
Moderator
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Wearables

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application(Wearable app>Three dots>Settings>Contact Us> Send feedback>Choose Composer> Select error report > select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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