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Original topic:

My Watch went blank no response not connecting to phone

(Topic created on: 08-13-2021 01:13 PM)
330 Views
PJ1
Active Level 1
Options
Wearables
After I kept my Galaxy Watch Active on charge one night and next day morning found it dead. I tried charging for hours but still no sign of recovery. Tried restarting and hard reset using both button long press but no luck. Please help.
8 Comments
Wearables
Hi there, I suggest you to visit the nearest Samsung authorized service center for detailed checkup.
MohammedSijah
Expert Level 1
Wearables
You can just have a try once more with another charger.
PJ1
Active Level 1
Wearables
My charger is good. I have tried other watch on it, its charging.
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MohammedSijah
Expert Level 1
Wearables
Then it's the time. Visit your nearest service center.
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PJ1
Active Level 1
Wearables
Thanks. I think so. I need to visit the service center.
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Samsung_specialist
Community Manager
Options
Wearables

Please bring the device to a Samsung Service Center to get it checked by a technician and help resolve the issue. 

Find the nearest service center on Samsung.com

PJ1
Active Level 1
Wearables
Thanks. I will visit the service centre.
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PJ1
Active Level 1
Wearables
Failed. Service centre could not resolve the issue. They said to the main board is faulty and need to be replaced. The repair cost is more than AED 650 which is price of Galaxy Active 2. Not happy.
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