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03-06-2026 09:52 AM (Last edited 03-08-2026 09:59 AM ) in
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03-06-2026 10:20 AM in
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03-11-2026 04:59 PM in
WearablesDear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
Smart Switch automatically backs up watch data during night time.
Sometimes backup does not work if Smart Switch is in power saving mode.
Set the Battery option to 'Unrestricted'.
If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Warm Regards,
Samsung Customer Support