Galaxy buds live : Right ear bud is not working

[shiva2511]

My right ear bus is  not work.

Can someone please help me on this

[Shrinjay]

Try to unpair both and connect again. Or else try and check charging status. If at all nothing works on software side, then visit a nearby service centre to assess if there is any physical damage or so..

[dj9494]

Does the right bud gets detected by the wearable app???

[shiva2511]

No

[dj9494]

Visit service center

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support