Galaxy buds 3 pro error

[starc26]

Hello,

I am experiencing some issues with my Galaxy Buds 3 Pro. The buds frequently display an error message and do not charge properly. Sometimes it's the right bud, sometimes the left bud, and occasionally the case itself. I have tried resetting them multiple times and even took them to a Samsung service center, but they were unable to provide a solution. I am quite frustrated with this situation and would greatly appreciate any help

This is the error I keep getting. I cleaned the case, pins. Did everything. Still the error remains.

[MayurChandekar]

Me too experiancing same error in such situation I re insert the buds into the charging case

[starc26]

I have tried everything possible, but unfortunately, the Galaxy Buds are not working as expected. I own the Samsung S24 Ultra, Watch Ultra, S9 Tab Ultra, and Samsung Galaxy Book Pro 4, and I have not encountered any issues with these devices. I have invested heavily in the Samsung ecosystem and am a dedicated fan of the brand. However, I am deeply frustrated with the Galaxy Buds 3 pro and the problems I have been experiencing since purchasing them. I previously owned the Galaxy Buds 2, which functioned perfectly without any issues.

[starc26]

My left earbud is not charging. I tried pressing it firmly into the charging case for 10 seconds as suggested in the forums, and it started charging. However, when I stop pressing it, it stops charging again. It seems like the pins are loose. I am quite frustrated with these Buds 3 Pro and am considering throwing them away.

[Ill_Database_03]

Hey, try cleaning the bottom of the buds with a clean cloth and the pins in the charging case with earbuds . There might be some dust that's causing the issue. If it still doesn't work after that, reach out to customer care.

[starc26]

I did that and even went to the service center. They informed me that it is a software issue and everything will be resolved in the next software update. Don't know when there will be an update . Quite frustrating.

[Ill_Database_03]

I hope they update the software soon.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to please share your contact details and Jobsheet number on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select Ask question> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support

[starc26]

I did that already, got a reply saying go to service centre. 🤔😡 I went there and trying to give my buds, they are not ready to accept the buds and create a job sheet. They say that everything is fine. Im so frustrated.