Original topic:

Galaxy Watch 4 doesn't count steps in exercise

(Topic created on: 02-02-2023 07:51 PM)
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LordSpymaster
Beginner Level 2
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Wearables
Hey
I use a GW4 and use the inbuilt treadmill exercise daily. For the past few days, when I begin tracking the exercise via the watch, the step count remains at zero for the duration of the exercise. The exercise is logged with 0 steps in the Samsung Health app, but the heart rate data is accurate. 
Due to this, calories burnt, distance travelled, etc is all low/nil. 

Strangely, the watch counts the steps seperately and the overall step count is accurate. Only the exercise shows 0 steps and miscalculates calories and distance. 

I have tried to reset the watch many times, but the issue persists. 

Anyone facing the same or have ideas? 
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