Galaxy Buds 2 Pro Call Issues

[Sicksher]

The listeners are complaining of accentuated background noise even ones of fans and little breeze of air. My sound also sounds robotic to them. I have tried resetting them, clearing apps(phone and wearable app) cache and data but nothing has worked so far. What to do? This never used to happen before. Maybe an update issue? 

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, as you have already done the possible troubleshooting steps on your device, we would request you kindly visit the service center and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.

You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[karanmittal]

Having same issue in buds 2 pro got replaced and still having same issues with call, previously using buds 2 they are cancelling background noises on call in fine way

[Venkatesh63]

The issue is with mostly all the galaxy buds 2 pro devices

[mr__upadhya]

I don't think this is specific to a device. I'm facing this issue since the day I bought a new Buds2 Pro. If taking it to service center is the solution, it surely is a quality control issue!

[Sicksher]

I took it to the service center. They just cleaned it up, it started working well there. Came back, within a day the issue began again.

[karanmittal]

They will say all products are having same issue wait for update and do nothing