Frequent disconnection of galaxy fit 3 band

[LMJee]

Hi there,

I have been using this fit3 band for about 3 months. Everything else is fine in this except the Bluetooth connectivity and the battery performance. 

Battery performance is not something I am troubled as of now, but this frequent Bluetooth disconnection is driving me crazy.

It gets disconnected Every 2-3 hours. Once disconnected, the only way it is connected is by restarting the band.

In some cases, when it disconnects, it do gets connected when you try to reconnect. But it doesn't sync the data with the health app.

Can someone help me with this issue?

[UserAdik]

Here are some short and concise answers to the Samsung question about frequent Bluetooth disconnections on the Fit3 band:
General Troubleshooting:
* Restart the band: This is often the quickest fix for temporary connectivity issues.
* Check Bluetooth range: Ensure the band is within 10 meters of your phone and there are no obstacles obstructing the signal.
* Update the Fit3 app: Make sure you have the latest version to improve compatibility and bug fixes.
* Update the band's firmware: Check for any available firmware updates for the band.
* Forget and re-pair the band: This can help resolve deeper connectivity issues.
* Toggle Airplane Mode: Quickly turning on and off Airplane Mode can sometimes reset Bluetooth connections.
Specific to the Fit3 Band:
* Check for software bugs or known issues: Look for any recent updates or reports from other users about similar problems.
* Contact Samsung support: If the above steps don't resolve the issue, reach out to Samsung support for further assistance or potential replacement.
Additional Tips:
* Keep the band charged: Low battery can sometimes affect Bluetooth connectivity.
* Avoid interference: Stay away from sources of electromagnetic interference like microwaves or Wi-Fi routers.
* Try a different phone: If possible, test the band with another phone to isolate the issue.
Remember: It's important to provide more details about your specific situation, such as the phone model, Android version, and any recent changes you've made, to get more tailored troubleshooting advice.

I Asked Source: Google Gemini AI.

[LMJee]

Thanks. I had got the same response from Gemini and tried but nothing worked. Of course, i haven't reached to the service center yet. Definitely visit there if nothing works.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve the battery-draining issue.

There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption.

● Galaxy watch draining issue: https://www.samsung.com/in/support/mobile-devices/reduced-battery-life-on-your-samsung-galaxy-watch/

● Inspect the watch and charger for physical or liquid damage.

● Use only Samsung-approved chargers and accessories, which are specifically designed for the device. The Watch cannot be charged properly with a third-party charger.

● Perform a diagnostic- If your watch is paired with a Samsung phone, you can use Samsung Members to perform a diagnostic on your watch battery. If it passes the test, you'll know the battery is in good condition.

● Turn off the Watch always on.

● Turn off voice wake-up in Bixby or Google Assistant.

● Customize your notification settings: From your phone- Galaxy Wearable app >Watch settings or the SETTINGS tab > Notifications > Advanced notification settings > switches > Show with details and Turn on screen.

● Do not expose your watch to temperature extremes. Exposing your watch to very cold or very hot temperatures can shorten the watch's battery life and could lead to damage. Close all the background running apps when not using them.

● Galaxy watch disconnect issue: Reset Galaxy fit Watch:-
Path: Home key> Quick settings panel> More options (the three vertical dots)> Reset icon at the bottom> Reset.
For a Gear S2, swipe to and tap Gear info from Settings. Next, tap Reset Gear, tap Factory reset, and then tap Done.

● Reset the watch using the Galaxy Wearable app:
Path: Galaxy Wearable app> About band> Reset band> Reset.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Anand_Avn]

I have this FIT 3.
And I'm not facing such issue...faced by u.
I made purchased around March at that time it get disconnect frequently.. After updating fixed..
Now days it is working fine..
It's true still it gets disconnect but the frequency of this issue is very low compared to time at purchased.

Btw there is cool feature u should know : it support Samsung find my network. Means it can be located via nearby Samsung devices if it get disconnected form owners phone and found others Samsung phone.