Ear Infection due to Galaxy Buds Pro

[MBilal4186]

Greetings;

I am Mohammed Bilal

I Pre-ordered the Galaxy Buds Pro when they were launched and I loved them and had a great experience with it until about 3 weeks ago. Around 3 weeks back I started to notice Ear Drainage (Watery Secretion from the Ear) and being a General Medicine Student myself; I immediately knew that something isn't right and the secretions from my Ear wasn't just Ear Wax and something a bit more serious. And after a checkup by an ENT Doctor; I got to know that I had encountered an Ear Infection and it was at its early stages and the reason was use of Ear Buds. And I was given Antibiotics Ear drops (which I had to put in ear 3 times daily) and Oral Antibiotics (which I had to take after breakfast and dinner).

I used to use my Samsung buds for 2-3 hours for about 5 times a week for my online classes. And when I searched online if there were any similar cases to mine surprisingly I found quite a lot of cases of people suffering with Ear Infection due to Galaxy Buds Pro.

So, I wanted to request a refund for the ear buds I have. I have two pairs with me (One of Purple Color and one of Black Color) and I pre-ordered both of them. I would like to return them both as I don't think its anyway near safe for me to continue using them; as prolonged and recurrent Ear Infections can even lead to deafness.

I could send all of my prescription lists, Reports along with my CT scans (which I had to take to confirm if the ear infection is has not spread out).

And i can even send the Invoice of my Galaxy Buds Pro and all. Furthermore I would like to add that I bought both of the Galaxy Buds Pro from Samsung's official website.

I even made a few video's on the Ear Buds on my YouTube channel here are the Links ( https://www.youtube.com/watch?v=hLWlZpYdl2s ; https://www.youtube.com/watch?v=r9ME4nm-Vtw) 

Thank you and have a great day ahead. Please do respond as soon as you can.

[Aashish]

Bro keep the buds clean! Getting infection makes me think you dont keep them tidy.

[MBilal4186]

Bro I've been using earbuds for past 7-8 years. I've sony's wired earbuds for a very long time and never encountered any such issue. And in just under 11 months of use of the Galaxy Buds Pro I encountered ear infection. I clean my earbuds every other week. More over there are multiple cases of Galaxy Buds Pro causing ear infections. Even one of the Android Central Reports had the same issue.

[MBilal4186]

Android central reporter's*

[Aashish]

Ya I read it and it's true..lol. Sorry my bad for dismissing your query I thought it was too silly.
On that note it says to contact customer care for Refunds etc, call them tomorrow morning or use twitter.

[mksunil]

If we not properly using the earbud , infection will get from all brands

[MBilal4186]

Mate, here's my youtube channel (www.youtube.com/MohammedBilal) I'm tech enthusiasts and I've been following technology for the past 12 years. I've been using Sony earbuds for over 8 years now and never had any issues with it. I've solved multiple issues with Windows and Samsung Phones myself on my YouTube channel. I know tech like the back of my hand including coding, web development and minor hacking as well. I know how to use earbuds. And the issue isn't how I use them. Its just the way they're designed. And there are multiple cases of people encountering the same issue

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Anonymous]

What you are not the admin then why are you replying like this🤣

[iamrohitkm]

I am also using Samsung Buds Pro for long hours and have no such problems for me. I think you are relating this with Samsung when this has no connection with that.