Original topic:

Display issue

(Topic created on: Monday)
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Arsalansiddiqui
Active Level 2
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Wearables
I had left my watch 5 pro on charge on the window and then worn it 
When I went out in the sun the entire screen became yellow so I decreased the brightness then it became normal
Then after a few days it becomes yellow on low brightness also

What do I do
2 Comments
OMKALEESH
Active Level 10
Wearables
Change the display because of the heatness will damage the display if you find this helpful please accept my solution for the future Support
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cs_member10
Moderator
Moderator
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Wearables

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device.

● Update software on device: apps screen > Settings > Software update > Download and install > Download > Install now.

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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