Connectivity

[shivnija]

Hey guys, I bought a new Samsung watch 7. I have airtel sim card in my phone and it's 5G Sim card and 5g supported Samsung M53 phone. Whenever I try to setup my mobile plan it takes me to a screen where in a white screen it shows 2 airtel and it becomes unresponsive. Any help will help me a lot

[shivnija]

This is how it shows

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Activating the Galaxy Watch’s mobile network: You can receive calls and messages on your Galaxy Watch without mobile devices and also use various other services through the mobile network after activating it.

1. Check that the service providers of your Galaxy Watch and mobile device are the same. The connection method may vary depending on the service provider and region.

2. The mobile device must be connected to a Wi-Fi or mobile network.

3. You can activate the mobile network only when you use a mobile device running the Android operating system 5.0 or later and with 1.5 GB of RAM or more.

4. If the mobile network cannot be activated properly, contact your service provider.

5. While connecting your Galaxy Watch to the mobile device, activate the mobile network on the Mobile service for your watch screen.

6. On the Galaxy Watch’s Apps screen, tap Settings → Select Connections → Select Mobile networks and follow the on-screen instructions to complete the connection.

7. Kindly use postpaid Airtel E-sim.

8. Launch Galaxy Wearable on your mobile device, tap SETTINGS → Select Mobile networks, and then follow the on-screen instructions to complete the connection.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[shivnija]

Followed all the steps properly and still I get the same white screen

[Jubliationlee]

Faced the same issue! Airtel doesn't offer esim for prepaid . You need postpaid for it. Jio pre paid works fine