Buds3 Pro Charging Issue

[Abhimanyu87]

Right bud not charging, facing an intermittent issue where right bud is not getting charged while putting it in the case. No matter how I drop it or adjust it, it just refuse to charge. Their is no visible dust, sweat or anything but still the issue persits. Seems like a design flaw or quality issue. Is Samsung aware of this fault as lot of users have reported this?

[アチュット]

Yep there's an issue my left bud was always low on battery while right was full i cleaned the case and copper tips with IPA and pressed the bud deep to make sure it makes contact with pin, now it charges always

[GamerGirl24]

Sometimes the buds tend to work differently from each other

[GamerGirl24]

My buds have to be connected separately

[Deepak29]

Get a replacement

[AsraoS24ultra]

Yes ,I am also facing these issue from starting of the day,so many times going to service center, but not solved that's issues, specifically only problem rise at right side only ,two times changed the case of buds and right side bud ,but no changed thats problem.
Then I am doing one thing, it's are using or not using in a day ,I am putting into charge the case,and specifically just rubbing on a dry cloth ,then put in case it will be charge again, so I am also suffering that problem. But when I am not connected to charge the case ,the problem will start again, so finally I suggest to you ,please rubbing on a dry cloth and put in the case and charged again, gradually it is increased the percentage.

[AsraoS24ultra]

This my situation on my buds 3 pro

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1. Charge my Galaxy Buds: To charge the battery in your Galaxy Buds use the following steps.
- Place the earbuds in the charging case (do not use if wet or dirty)
- Connect the USB cable to the charging case or use a wireless charger.
- Both earbuds and case charge simultaneously
- Use only Samsung charging devices for optimal battery life
- Device and charger may become warm during charging, but this is normal
- Do not disassemble, modify, or repair the device
- Keep magnetic stripe cards away from the device or charger to avoid damage

2. Monitor the charge status: When you connect the earbuds and charger case the LED indicators will flash certain colors to indicate the battery level.
• Green: Fully charged.
• Red: Charging.
• Flashing Red: Charging error. Reconnect the case and earbuds. If the error occurs again, contact a Samsung Service Centre for service support.
Note: You can check the battery level for the case and earbuds in the Galaxy Wearable app.

3. Wireless PowerShare: To wirelessly charge your Galaxy Buds with Wireless PowerShare, you need to follow these steps:

1. Activate the Wireless PowerShare feature on your phone.
2. Place your phone face down and put the compatible device (Galaxy Buds) on its back to start charging. You'll hear a notification sound or feel a vibration when charging starts.
If you want to enable Wireless PowerShare mode manually, here's how:
- Open your device's Settings.
- Scroll down and select "Battery and device care".
- Tap on the "Battery" option.
- Select "Wireless power sharing" and turn it on by activating the switch. Please note that Wireless PowerShare is compatible with most Qi-certified devices.

In case the issue still occurs, kindly visit the service centre for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support