Buds2 Pro connection issues with Samsung wearable

[khatokar]

I have purchased Samsung Buds2 pro it got connected to Bluetooth normally but with Samsung wearable it is not getting connected and I am not able to reset it also, does anyone else also facing this issues?

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to connect the buds with your device.

Note: Bluetooth must be enabled on your Galaxy smartphone.

Step1: Place earbuds in the case and close the lid.

Step2: Open the case to enter into pairing mode.

Step3: Tap ‘Connect’ and follow the on screen prompts.

Step4: Go to ‘Galaxy Wearable’ app on your mobile device then tap ‘Start’.

Step5: Enable your device location services to find, connect to your device and determine the relative position of nearby devices. Select location permissions.

Step6: Select your Galaxy earbuds.

Step7: Tap ‘Pair’.

Step8: Tap ‘Continue’ to agree to the ‘Samsung End User Licence Agreement’.

Step9: Grant app permissions.

Warm Regards,
Samsung Customer Support