Original topic:

Buds Pro touch issue

(Topic created on: 05-04-2022 10:30 PM)
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prsnt_paul
Active Level 6
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Wearables
Facing this issue from few days. Touch on left earbud is not working, first i thought this could be due to failed  in-ear detection. But that was not the case,whenever i put them inside my ears,both earbuds make a sound to let me know that they are placed correctly. Yet touch function is not working on my left earbud. "Block touch" option is also turned off on wearable app. Tried resetting them and few other troubleshoots,but none worked. 
And more interestingly, the edge touch feature (one of the Lab settings to lower down volume on left bud) is working fine,but not the middle touch area of the bud.
Any solution? Have you ever face this issue with your Galaxy buds pro?
Even after todays update,the issue is still there
2 Comments
aMudgal
Active Level 4
Wearables
Next time do not buy samsung.
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cs_member8
Moderator
Moderator
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Wearables


Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please visit this mentioned link to resolve your device issue: https://www.samsung.com/in/support/mobile-devices/how-to-properly-use-galaxy-buds-pro/

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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