I received my Buds 3 pro yesterday, and after using it for a day I found out that battery performance is low in 2 hours of usage with ANC off but led lights were ON battery reduced from 100 to 52 in just 2 hours which means it'll last less than 5 hours. I also have buds 2 pro and used the same for 2 hours to see the battery drop and it was at 64 percent.
As per your concern, we request that you kindly follow the steps to resolve your issue. However, we are taking your valuable feedback regarding this. we are continuously working to make our products better and more efficient.
1. When you expose the Galaxy Buds to very cold or very hot temperatures, the useful charge may be reduced.
2. The battery is consumable, and the useful charge will get shorter over time.
3. When you are not using the earbuds, store them in a charging case that has been charged.
If not, the touch-sensitive sensor will continue to work, affecting the usage time and battery consumption.
Kindly reset the buds: Galaxy Wearable App>Tap on About earbuds.>Reset earbuds.
If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
