Buds 2 update problem

[dagar1]

Hy i recently updated my buds 2 pro for some reasons now it ain't connecting to both my phones, it shows can't connect and sometime it shows couldn't verify if they are genuine.. kindly help

[cs_member10 · Accepted solution]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Check app cache: Settings > Device care > Storage > CLEAN NOW.

● The clear cache memory of a particular application: Settings > Apps > Now pick the app you like to clear off the cache memory > Storage > Clear Cache.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Kindly try to pair the buds after performing the above given steps.
Note: Bluetooth must be enabled on your Galaxy smartphone.

Step1: Place earbuds in the case and close the lid.
Step2: Open the case to enter into pairing mode.
Step3: Tap ‘Connect’ and follow the on screen prompts.
Step4: Go to ‘Galaxy Wearable’ app on your mobile device then tap ‘Start’.
Step5: Enable your device location services to find, connect to your device and determine the relative position of nearby devices. Select location permissions.
Step6: Select your Galaxy earbuds.
Step7: Tap ‘Pair’
Step8: Tap ‘Continue’ to agree to the ‘Samsung End User Licence Agreement’.
Step9: Grant app permissions. You’re all set to use your Galaxy Buds2 pro.

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Chiragsilver]

I have also buds 2 pro..
While updating buds 2 pro disconnect from device and then mobile trying to copying softwear than randomly device stop copying and error show as ' couldn't copy the software update to your earbuds. Connect both of your earbuds to your phone then try again.'