Bud2 Pro

[Ashutoshsr]

While there's IPX7, but the quality of plastic used is very bad. 👎 Can my watch detect a fall, possible but I would rather avoid my Buds fall :) 😬 It broke, works great but the use of cheap plastic is disgusting. 🤢 Samsung, please improve build quality. 🙏 I've faced a similar issue with watch active, purchased in 2019, without much use it's display came off as if it's a kid' toy. 🧸 Please, improve build quality!!! 🛠️

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We strive to provide an impeccable product experience, and we wanted to share more about our commitment to quality. Our products undergo rigorous quality checks that are recognized globally.

We understand that issues may arise due to various factors and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.

We encourage you to visit any Samsung authorized service center. Our technician team will inspect the device to provide the necessary assistance.

Rest assured, we are dedicated to delivering best-in-class services, and all repairs are performed by trained and certified engineers of Samsung. Additionally, all parts used will be genuine to ensure the highest quality of service. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Ashutoshsr]

Thanks for getting back to me! I'd love to know if there's a fix for this, like if I can get a replacement casing. That way, a trip to the service center would actually be worth the hassle of getting there.

[Ashutoshsr]

@cs_member10, Dear Moderator, will you ever respond again?