Original topic:

Body composition shows error at 67%

(Topic created on: 06-09-2025 07:33 PM)
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aryarb97
Active Level 4
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Wearables
This just started happening this morning. I'm met with the error that my hands have touched so the reading stops, but this is not the case - it's the same error every time.

I've tried :

-Rebooting the watch (cache clearing method)

-Washing hands and arms and wrists to get them hydrated as that has been mentioned with a similar error

-cleaning the watch

-holding the watch in different positions

Did a diagnostic check ..all sensors are ok..

All these get the same error on 67%.

And even if i don't touch the side keys it start measuring ..

Did anyone else has found this error..
Bought my watch 7 two months ago.. disgusting...
5 Comments
SandyPr
Active Level 7
Wearables
I have been facing this in my watch 4 from sometime and I have tried few things which works sometimes.
1. Check if there is no water on the watch, wrist and the fingers. If there is water/moisture then it will fail at 67%.
2. Wipe properly and then apply little moisturizer on the wrist and fingers to keep the moist.
3. Try the watch on the other wrist.
4. Wear it under the wrist. Like a ladies watch.
aryarb97
Active Level 4
Wearables
Thanks will try the last one 🙏
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aryarb97
Active Level 4
Wearables
Did a hard reset. It's working. I will update if it stops working again. I hope it doesn't, and everything will be fine from now on. 😪
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aryarb97
Active Level 4
Wearables
After few days it's showing the same problem...😤facing the same issue.. stuck at 67%.. sent a complaint with log file and video..but poor response
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cs_member10
Moderator
Moderator
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Wearables

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Path share log file: Wearable app>Three dots>Settings>Contact Us> Send feedback>Choose Composer> Select error report > select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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