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06-09-2025 12:16 PM (Last edited 06-09-2025 12:28 PM ) in
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06-09-2025 07:33 PM in
Wearables1. Check if there is no water on the watch, wrist and the fingers. If there is water/moisture then it will fail at 67%.
2. Wipe properly and then apply little moisturizer on the wrist and fingers to keep the moist.
3. Try the watch on the other wrist.
4. Wear it under the wrist. Like a ladies watch.
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06-09-2025 08:00 PM (Last edited 06-09-2025 08:47 PM ) in
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06-10-2025 09:56 AM in
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06-17-2025 11:58 AM in
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06-10-2025 10:45 AM in
WearablesDear Samsung Member,
Greetings from Samsung Customer Support!
We request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
Path share log file: Wearable app>Three dots>Settings>Contact Us> Send feedback>Choose Composer> Select error report > select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Warm Regards,
Samsung Customer Support