Original topic:

Battery draining problem with buds2 pro and case

(Topic created on: 09-02-2023 08:52 PM)
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murs3051
Active Level 3
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Wearables
Galaxy buds 2 pro battery draining very quickly in use and if the buds are 100 percent charged when kept inside the case the case battery drains very fast in standby mode.
3 Comments
RĀJ
Expert Level 5
Wearables
True. Need some solution please, Samsung
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cs_member8
Moderator
Moderator
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Wearables

Dear Samsung Member,

Greetings from Samsung Customer Support!

Basis your query regarding the battery drain issue Galaxy Buds. We suggest you kindly reset the buds.
Kindly open the Galaxy Wearable App.
Tap on about earbuds.
Reset earbuds.

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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santhosh124
Active Level 3
Wearables
1. When you expose the Galaxy Buds to very cold or very hot temperatures, the useful charge may be reduced.
2. The battery is consumable, and the useful charge will get shorter over time.
3. When you are not using the earbuds, store them in a charging case that has been charged.
If not, the touch-sensitive sensor will continue to work, affecting the usage time and battery consumption.
Kindly reset the buds: Galaxy Wearable App>Tap on About earbuds.>Reset earbuds.
If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
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