Backup issue for Galaxy Watch 4 Classic

[REDsun451]

So, my Galaxy Note 10+ had issues, so I factory reset it after setting it up. Now I'm trying to pair my Watch 4 Classic, but the watch only gives me the option to reset and lose my data. The transfer button isn't there. Can I transfer or back up my data without losing it? Is that even possible?

[cs_member9]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Path share log file: Wearable app>Three dots> Settings>Contact Us> Send feedback> Choose Composer> Select error report > Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[REDsun451]

We need to clarify this situation. I am attempting to pair my Watch 4 Classic with a new Samsung Galaxy device, and I want to ensure that my health data is not lost. I previously intended to use the "Transfer to new phone" option, but this feature is no longer available. My concern is that I may lose health data because my watch has been operating independently for three days, excluding today, without a phone connection. Consequently, my health data for the past three days has not been synchronized with the server. I also have a question regarding the Galaxy Watch 4 Classic's Wi-Fi capabilities. What is the purpose of the Galaxy Watch connecting to the internet?

[Abhijeet226]

if you already have a backup in cloud you can restore it once you reset the watch and pair with any device