I am very frustrated from Galaxy Watch 4 battery backup and its overheating. I can not turn on lte,bluetooth,wifi,etc. All the features are useless for me because if i want to use the watch, It overheats and disables everything. I can not imagine this poor experience from a Samsung product. Please samsung pay attention to your customers and their problems . I hope that when i visit the service center, my issue will be resolved .
I have watch 4 classic as well.. I keep continuous heart rate monitoring off. Also keep bare minimum apps in watch. Although it has many features but all of them are not meant to be used all the time in watch 4. As it has less ram and battery. Please use it as a watch it will serve well
As per your concern, we would request you kindly perform the following steps to resolve the battery issue.
There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Inspect the watch and charger for physical or liquid damage.
Use only Samsung-approved chargers and accessories, which are specifically designed for the device. The Watch cannot be charged properly with a third-party charger.
1: Perform a diagnostic- If your watch is paired with a Samsung phone, you can use Samsung Members to perform a diagnostic on your watch battery. If it passes the test, you'll know the battery is in good condition.
2: Update your apps. Sometimes apps may have a bug that causes them to use excessive battery, make sure all your apps are up to date for the best performance.
3: Update your software. From your phone: Galaxy Wearable app > Watch settings or SETTINGS > About watch > Update watch software Or tap About Gear > and then tap Update Gear software. Tap Update Now or Download updates manually, and then follow the on-screen instructions. If desired, you can choose to automatically update the software by turning on Auto update or Download updates automatically. The watch will disconnect during this time. After checking for software updates to your watch, check if any updates are available for apps installed on your watch.
4: Turn off unused health trackers. Sleep: Tap Settings at the bottom of the menu, turn the switch off, and then tap OK to confirm. Heart rate: Tap Auto HR Settings from the bottom of the menu, and then tap Never. Stress: Tap Auto stress settings from the bottom of the menu, and then turn the switch off.
5: Delete data and close background apps. Note: These steps do not apply to the Galaxy Fit. From your phone: Galaxy Wearable app > Watch settings or the SETTINGS tab > About watch or About Gear > Storage > CLEAN NOW, > tap the Back (<) icon > RAM > CLEAN NOW.
6: Turn off network connections. 7: Turn off the Watch always on. 8: Turn off voice wake-up in Bixby or Google Assistant. 9: Customize your notification settings: From your phone- Galaxy Wearable app >Watch settings or the SETTINGS tab > Notifications > Advanced notification settings > switches > Show with details and Turn on screen.
10: Turn on power saving mode: Press the Home key (Power key) on your watch, > Settings > Battery and device care > Battery or Battery management > switch next to Power saving.
11: Do not expose your watch to temperature extremes. Exposing your watch to very cold or very hot temperatures can shorten the watch's battery life and could lead to damage. Close all the background running apps when not using them.
We would request you to kindly perform the following steps to resolve the heating issue.
If your device is heating, decrease the screen brightness sometimes high brightness level may cause the heating issue. Too many apps installed on device may caused the device heating issue. Uninstall the unnecessary apps if not using them.
Reset your Samsung smart watch Note: Before you perform a reset, make sure you back up the data on your watch using the Galaxy Wearable app. Samsung is not responsible for any lost data.
Unpair the watch from your phone. Navigate to and open Settings > Connections > Bluetooth. From the "Paired devices" list, tap the Settings icon next to your watch's name, and then tap Unpair.
Reset your watch: Swipe to and tap General > Reset > Reset again to confirm.
Reconnect your watch Once you reset your watch, you will need to reconnect it to the Galaxy Wearable app. After the connection is complete, you can check for software updates.
If you have an LTE watch that was activated with a QR code, a new one will be required to reactivate service for the watch. Please contact your carrier to obtain a new QR code.
Update the software in the device (if available).
In case the issue still occurs, kindly visit the service center and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device the device physically.
