I am experiencing an issue with my Galaxy Watch 5 Pro after installing the latest update. The charging time has significantly increased, taking approximately two hours to reach a full charge. Prior to the update, it typically took around 90 minutes. I have tried using a new Samsung charging cable, as well as two different Samsung chargers (25W and 45W), but the issue persists. I have also checked the Galaxy app but did not find any fast charging options. Could you please provide a solution to resolve this issue?
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
We recommend our customers use only Samsung-approved chargers, as 3rd party chargers with different output ratings may cause errors in the device.
Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs, etc. If it is damaged, then kindly visit your nearest service center to get it replaced.
Kindly check the charger functionality with a different device or try to charge the same device with a different charger.
If the device charging with a different charger: It seems there is an issue with your charger, kindly check the physical condition of your charger for any damage.
If damage: The issue might be because of the damage hence we request you to visit the Samsung service center to get it replaced (Warranty not applicable).
If not damaged: We have tried all possible troubleshooting and the issue has not been resolved. I request you to visit the nearby service center along with your mobile and charger for a detailed inspection.
Kindly follow the standard charging procedure. i.e. please charge the device in switch-off condition for a minimum of 10 minutes.
Turn off unused functions like Always on Display, Wi-Fi, GPS, NFC, Bluetooth & Location settings when not using them.
Step 1: On the home screen swipe down the notification panel. Step 2: Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
Avoid usage of mobile phone during charging: Usage of the mobile phone when charging may cause slow charging issues. So we recommend you avoid the usage of the mobile phone while charging.
Kindly update the software if available: Galaxy Wearable app>Watch settings> Watch software update> Download and install.
Reset your watch: Swipe to and tap General > Reset > Reset again to confirm. Note: Before performing the factory data reset, don't forget to backup all the important data stored in the Galaxy Watch.
In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
