We do apologize for the inconvenience caused. We would like to inform you to follow the steps below to resolve your concern:- - Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences. - Please run your device in safe mode. - Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account. - If same unknown application appears, provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).
Be sure to hit β‘ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
