why Otg not working on my J5 prime & why I can't connect my phone to computer

[Chitradip]

After OS update, why Otg not working on my J5 prime & why I can't connect my phone to computer showing the message "usb device not supported" 

[RajMishra1234]

What operation do you want to perform with phone with Computer. Kindly tell me then I will provide you solution for it.

[RajMishra1234]

Can you tell me do you want to transfer data or perform anything else.

[Chitradip]

I want to connect for data transfer and usb tethering

[Chitradip]

I want to connect for data transfer and usb tethering

[RajMishra1234]

Ok Wait for 1 Minute I am giving you solution

[RajMishra1234]

Friend I am busy today but tomorrow obviously you will get the answers.
Sorry for inconvenience caused.

[Chitradip]

Thank You Bro

[Ehsank]

once go to settings >apps>click on 3dot at right top corner >click on show system app >search for "usb settings " click on it and go to storage >clear cache and data then restart your device and then try

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve "OTG" issue kindly follow the given below steps:

1. Try different OTG with your device.

2. Reset the device and before resetting the device make sure to create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Settings> General Management> Reset.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support