This phone is unable to capture network properly even with full network zone. Phone frequently switches to 3g 2g even full network coverage in other phones.
Please be assured and to resolve "network" issue please follow below given steps:
1. Check device in safe mode:- Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key. To exit safe mode: Restart your device.
2. Check Network mode and set it to Auto Connect. (Settings > Connections> Mobile Network> network mode SIM1 or SIM2 > Network mode> Select LTE/3G/2G auto connect)
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question). Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
