Original topic:

s pen of my note 10 plus is not working

(Topic created on: 07-15-2020 10:51 PM)
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Rohit1000
Active Level 1
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Tech Talk
In my note 10 plus,  s pen is not showing,  its get connected but after removing pen from device is ask for connection, i am unable to take the pictures with the help of spen, after inserting its get connected,  but after removing it doesn't works
8 Comments
Tech Talk
Try resetting your spen once,
To reset,
Settings 》 Advanced Features 》 S Pen 》 Air Actions》 Tap on 3dot menu on top right side and reset your S Pen.
Rohit1000
Active Level 1
Tech Talk
i had tried it many times but still it is showing disconnected
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Rohit1000
Active Level 1
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it is not doing reset
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From when you are facing this issue?
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Rohit1000
Active Level 1
Tech Talk
before 8 days i had software update, after updating software this problem started
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Tech Talk
Okay, Try factory data reset once because as you told you are facing issue after updating your device, looks like software glitch, take a backup of your data and try resetting your device.

If resetting device couldn't fix the issue then you may have to visit service center.
Rohit1000
Active Level 1
Tech Talk
okk thankyou very much for your valuable guidance
Samsung_Support3
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Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:


To Reset S Pen - Insert the S Pen into the slot. Then, open the S Pen remote setting screen and tap More → Reset S Pen.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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