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04-19-2020 10:37 PM in
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04-20-2020 01:15 AM (Last edited 04-20-2020 01:17 AM ) in
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04-25-2020 04:07 PM in
Tech TalkDear Samsung member,
Greetings from Samsung Customer Support!
Be assured below given steps would help you out to solve the issue :-
1. Check space availability:,Path: Settings > Device Care >Storage,
2. Check app cache,Settings >Device care>Storage>CLEAN NOW.
3. Close background apps.
If issue still persist please do send the log file via, Samsung member > Get help > Send feedback > Error reports > Select Symptom category. So that we can provide you the better assistance.(Note:-You are requested to send it within 15 minutes of problem occur).
Thanks for writing to Samsung.
Warm Regards,
Samsung Customer Support