Original topic:

photo problem

(Topic created on: 09-03-2020 11:14 PM)
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Anjali1008
Active Level 1
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Tech Talk
whenever I shoot a photo. after a few moments it shows like this ¡¡. please tell what we should do....
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3 Comments
Anonymous
Not applicable
Tech Talk
shows like what ? give screenshot
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Ehsank
Expert Level 5
Tech Talk
we didn't see ur pic here
but tell my you stored in sd card?
cs-member13
Expert Level 4
Tech Talk

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please be assured and perform following methods to resolve the Camera issue:-


1. Please clear data or cache of Camera Application(Tap Settings > Apps > Camera > Storage > Clear Cache/data).


2. Reset the Device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset:- Settings>General Management>Reset.


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

 

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