Low internal memory can result application hanging issue. Samsung recommends having sufficient internal memory free in the device
To resolve the issue please follow the below mentioned steps:
1.Check the proper internet connectivity in your device via settings>connection>mobile network>Network mode is set to LTE/3G. You can also check by wifi connection too.
2- Settings> app>3 dots/more option>show system app>search for particular app>Clear cache>force stop.
3.Reset Settings (Settings > General Management > Reset > Reset Settings)
For further assistance, register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).
Team Samsung Members