Original topic:

on7 prime, for last two months all internet facing apps hanging.

(Topic created on: 02-05-2020 07:34 PM)
Beginner Level 2
Tech Talk
I have on7 prime mobile. For last two months, all internet facing apps hanging . I can open once , but next time it hangs and thn have to restart phone. I have to restart 10-20 times in a day. I confirmed more than 20 %ram, storage available.  This has frustrated me and thinking to buy any chinese mobile.

1 Comment
Expert Level 1
Tech Talk

Hi there,


Low internal memory can result application hanging issue. Samsung recommends having sufficient internal memory free in the device

To resolve the issue please follow the below mentioned steps:

1.Check the proper internet connectivity in your device via settings>connection>mobile network>Network mode is set to LTE/3G. You can also check by wifi connection too.
2- Settings> app>3 dots/more option>show system app>search for particular app>Clear cache>force stop.

3.Reset Settings (Settings > General Management > Reset > Reset Settings)

For further assistance, register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).


Team Samsung Members