m30 mobile camera problem

[SivaprasadRagala]

Can anyone please send solutions for camera struck. I have already done reset. Service center said need to replace motherboard.  Why should I replace it With any cause. Means problem from software.  Please send updates 

[Abhijith143]

u r facing problem on Front camera ?

[SivaprasadRagala]

yes . at present both camera were struck

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience caused to you. Please be assured and perform following methods to resolve the Camera issue:-

1. Please clear data or cache of Camera Application(Tap Settings > Apps > Camera > Storage > Clear Cache/data).

2. Reset the Device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset:- Settings>General Management>Reset.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support