Original topic:

galaxy Note 8..

(Topic created on: 05-02-2020 04:40 PM)
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786kareem
Beginner Level 2
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Tech Talk
Its battery getting Heated and it drain while using Hotspot or wifi..sometimes show's over heated. Pls help me why this is so..
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ixso
Active Level 8
Tech Talk
wifi uses high power to transmit it has higher data rate.5-10 devices can use the hotspot simultaneously draining battery and heating is common problems .smartphones already use more battery when using the internet
common tips
■ if you dont need to connect to any nearby network or devices turn off the wifi and hotspot and
■ also turn off location and sync features from control panel.
■ reduce phone's brightness,change the screen timeout settings as short as possible.
■ turn off auto rotation.
■ you can use bluetooth tethering but speed is slow compared to hotspot but battery drain less and not heated.
■ don't turn on wifi,bluetooth,hotspot all together same time.
cs_member10
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Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "battery drainage issue" issue kindly follow the given below steps:

1)Battery optimization:-Settings>Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory
2) Close background running apps:-Tap on recent key and close the background running application.

 

For more information on battery drainage please click on the link below:
http://www.samsung.com/in/support/skp/faq/1101689

 

To resolve "Overheating" issue please follow the below given steps:

1)Close background running apps.
2)Uninstall the unnecessary apps.

overheating--Follow the link for more details :- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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