ya...bro..the whole fingerprint was broken this is first time facing the issues, it totally **bleep** after this 10 update.. when I registered with many trails too..still it is not working
To resolve fingerprint issue kindly follow the below steps:
1)We always recommend to use screen guards form Samsung only. If you are using any 3rd party screen guard/protective film/tempered glass on the phone, kindly try to re-register your fingerprint after removing it by following these steps. Disable fingerprint settings and then remove the screen guard. Register a new fingerprint: Settings> Bio metric and security>Fingerprints>Continue>Set secure screen lock>Start with center. 2)Ensure that the screen protector or the touchscreen on the fingerprint recognition sensor area is not scratched or damaged by objects, such as coins, keys,pens,and necklaces.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report). Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
