device heating problem

[BháğwäťĞhóđķê]

My device is Samsung Galaxy a7 triple camera.  After the update of android 10 or Q the device performance is decreased and also device gets heated. What should we do? Please fix this problem. 

Thank you Samsung 

[harshal08]

i also have s9me problems in a7 ....after update heating issue when playing heavy games

[cs_member9]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Kindly follow the below mentioned step to improve the performance of the device:

1. Turn off Wi-Fi, GPS, Bluetooth etc: Swipe the notification panel>Turn off Wi-Fi,Bluetooth, and other connectivity features when not using them.

2. Usage of mobile phone when charging: We recommend you to avoid usage of mobile phone while charging.

For further details please click on the mentioned link: https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

For further assistance, register your concern in Samsung Members Application (Samsung Members App > Feedback >Error report > Attach log file for any issue)

Thank you for writing to Samsung.

Warm Regards,

Samsung Customer Support