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02-19-2020 05:34 PM (Last edited 02-19-2020 05:36 PM ) in
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02-20-2020 05:18 PM in
Tech TalkHi there,
Please perform the following step to resolve slow charging issue:
1- Charge the device with the original charger.
2- Perform Interactive checks through the Samsung Members app (Samsung Members> Get Help> Interactive checks->charger/USB).
3- Check with another USB cable.
To resolve the battery drainage issue please follow the troubleshooting steps provided in the given link: http://www.samsung.com/in/support/skp/faq/1101689
Please perform the below mentioned steps to resolve the lagging issue:
> Stop the background running app (Tap on the left soft key and close all the running apps).
> Ensure 20% of internal memory of device is free (Scroll down notification panel > Setting > Device care> storage).
> If device lags in any particular application/game then clear cache memory of that application (Settings>apps> tap on that app>storage>clear cache)
For further assistance, register your concern in Samsung members app (Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).
Regards,
Team Samsung Members
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02-22-2020 01:28 PM in
Tech Talk