Original topic:

camera focus

(Topic created on: 01-09-2021 03:09 PM)
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Anne26
Active Level 1
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Tech Talk
Note 20 camera still has a lot of issues with auto focus please fix 
4 Comments
Tech Talk
Wait for recent update.
Thank you
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Anne26
Active Level 1
Tech Talk
is there a new Jan update?
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Tech Talk
I meant about ONE UI 3.0. if you already got it then clear the cache of camera application. It might help.
And about January update. I don't think so cause recently we received update from December and Also android update. Let's see what happens.
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cs-member13
Expert Level 4
Tech Talk

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "Camera" issue please follow below given steps:

 

1. Reset the camera settings:- Tap on Camera > Settings > Reset settings > Tap on Reset.

 

2. Check device in safe mode:- Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode: Press and hold the Power key, when Power off icon appears>Press and hold the power off icon.
To Exit safe mode: Restart the device.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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