call audio quality problem

[Vickyks]

I'm facing bad audio quality in samsung galaxy m30s.. whenever I pick the call and hold near the ear it sounds irritating noise n can't talk for long time. 

Another thing it cannot catch low voice, especially in office or meetings if I use low voice to reply calls, person otherside can't hear.. My previous Asus was doing this job much better.. any suggestions??

[Ravi0883]

I think its network problem of your service provider

[Amirtharaj]

chk with service center once..

[akashreturns]

check if it hav same problem while using headphones.

[Samsung_Support1]

Hi there,

We would suggest you to follow the mentioned steps to resolve the issue:

1. Check via other SIM card in the device.

2. Reset network settings (Scroll down notification panel >Settings >General Management >Reset >Reset network settings).

3- Check in good network coverage area.

If still issue persists then we would suggest you to contact your service provider.

For further assistance, register your concern in Samsung members application (Open Samsung members app >> click on “+“icon > send feedback >> error report / ask question).

Regards,
Team Samsung Members