Yesterday file app crash phone turns to black

[jayamfame]

In samsung S20 fe 5g file app crash phone turns to black unable to on

[TechyKamal]

Clear app cache and then open

[jayamfame]

I several times clear cache app and forces top but file crashes phone in black screen

[TechyKamal]

Which files app? Files by Google or My Files app?

[jayamfame]

Files app available in play store 80kb size I attached screenshot

[TechyKamal]

I see that it is in deep sleep mode. Remove that app from deep sleep and open again.

[jayamfame]

How to remove deep sleep in file app

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Note: To delete files or uninstall apps you no longer use, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

You can check the device in safe mode and for the same mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists, kindly share the report of the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support