Whatsapp Creating Problem in Samsung Mobiles

[Lovleen7776]

As you may know that samsung offers that u can use dual whatsapp. But as from almost 1 month Whatsapp Clone is creating  a huge problem that I'm facing and hope all the members facing. All the media files of samsung dual whatsapp (Whatsapp Clone) missing. These files are not showing Neither in MyFiles nor Gallery app. We are unable to open PDF Files or any document that we may need and important for us. As An Awared Samsung Member/User, Im sharing this important news to all of u. Samsung plzzz solve this problem.  I'm also a student and I need to open my old pdfs that is too important for me, but I couldn't open it or not able to send to any one. This is a huge problem 

PLEASE IF ANYONE KNOW THE SOLUTION/ANSWER PLZZ COMMENT AND LIKE THE POST.

AND ALSO TELL ME HOW MANY OF U ARE SUFFERING FROM THIS PROBLEM IN THE COMMENT SECTION, LIKE THE POST.

 Like the post, comment below you views about this problem. AND ALSO DO FOLLOW ME. TELL THE SOLUTION IF U KNOW, IT MAY HELP MANY OF PEOPLE INCLUDING ME.

[RishabhJangir]

Yeah the issue is larger and its due to ws new policy with google

[Vinu1579]

In Files you can search for whats app and you will find all your files there...

[Sree9581]

No it is not showing those files

[RishabhJangir]

https://r2.community.samsung.com/t5/Galaxy-A/Whatsapp-Media-Files-in-Galaxy-A21s/td-p/8910877
Visit this post

[Sree9581]

I'm also facing the same problem to worst Samsung still solution for it.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for your inconvenience. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[ManjuLekha]

My 2nd whatsapp files are not stored in Gallery or file folder... please clear my problem

[stuck_cam]

Hope samsung comes with an update soon :)