Original topic:

Software issue with new update 6.0

(Topic created on: 11-15-2023 09:29 AM)
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Raj241085
Beginner Level 2
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Tech Talk
After the new update, the screen is moving by itself. I am unable to type
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vivek1989
Expert Level 5
Tech Talk
I can see many s23 users having many issues with oneui 6.0
It seems samsung released the update with many bugs .
Thats why samsung is now hesitant and reluctant to release the update for other devices.
Even the european schedules for a54 a34 s22 series have been delaying for a week
Last year samsung released oneui 5.0 swiftly within 11 november
In 11 november,2022 m52 5g became the first midrange device after that a333 a53 a52 a73 s21 series
But this year they r delaying.
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cs_member10
Expert Level 5
Tech Talk

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Without a log file, we cannot analyze this issue. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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