Original topic:

Screen lock

(Topic created on: 09-01-2023 01:40 PM)
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Mallik1983
Active Level 7
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Tech Talk
Finger print, face unlock not working in oneUI6
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2 Comments
sarnandu
Expert Level 1
Tech Talk
restart and add
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cs_member8
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and request you kindly share the log file. Without a log file we cannot analyze this issue, Also share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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