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Original topic:

Screen Retention

(Topic created on: 12-09-2019 11:18 AM)
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MrHardHitterX
Active Level 1
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‎12-09-2019 11:18 AM (Last edited ‎05-15-2020 04:25 AM ) in 

Tech Talk
Recently I noticed that my Galaxy M20 is showing signs of Screen Retention. Screen retention is similar to Screen Burn-In, but this happens to IPS LCD screens and the later on OLED screens. Also screen retention is temporary whereas screen burn in is quite permanent. Samsung should notice this issue and apply fixes to this, as this is quite annoying when you have dark mode enabled, as this issue becomes more prominent in this mode. 
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Samsung_Support4
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‎12-12-2019 01:28 PM in 

Tech Talk

Hi there,

 

Please follow the below mentioned steps in order to resolve the issue:-

> Please check the brightness of the device.

>Run the device in Safe mode and check the issue.

> Do the reset settings of the device (setting>>general management>>reset>>reset setting).

> If issue still persists, create data backup and reset the device.

For further assistance, register your concern in Samsung members app (click on “+“icon>send feedback>Error report/ Ask Questions).

 

Regards,

Team Samsung Members

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