Original topic:

Samsung offers free display replacement for these models.

(Topic created on: 09-05-2024 02:36 PM)
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LiveYongLiveFree
Active Level 7
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Tech Talk
Hello samsung members 
Are you guys feared to update your device because of green line?? Don't worry if your device doesn't have any physical damages then feel free to update as Samsung promise free screen replacement for these models till September 30 2024 but you have to bear labour charges. Don't worry if your device is out of warranty you are also eligible for this.

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Source: YouTube 

Doesn't matter warranty is over or not as per their T&C the device should be purchased within 3 years and there will be no physical damages. 
You can believe this news. This news is genuine. Many users got this free replacement

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Notice in front of samsung service centre regarding the scheme.



14 Comments
USHIRAA
Active Level 7
Tech Talk
Purchaps **bleep** news and information. Better ask service center.
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Tech Talk
You can believe this news. This news is genuine. Many users got this free replacement
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JSSINGH98
Active Level 6
Tech Talk
I just want to share my case with you.
My S21 ultra phone has been around for 3 years and 6 months. I never dropped, scratched and updated my phone but still a green line suddenly appears on my phone screen. I complained Samsung about this issue multiple times, but in the end Samsung wants a quality check on my phone which was a water test report from service centre. Despite my phone failing in the test, they still gave me a free replacement for my S21 ultra screen because of a green line issue. I just paid the GST and labour charges to Samsung, which is approximately Rs 3800.
In addition to this i also want to tell here that write an email to the CEO desk, which is available on the Samsung website in the support section, and include your entire case in that email. You will receive a call from their end. But you just have to note one point: you should not agree to their points that the screen should not be replaced free of cost as it is a manufacturing defect. In addition, you must write an email to the CEO's desk multiple times until they decline your claim.
I also wrote emails three times to the CEO's desk and also to the service head. I reached out to the Samsung support center and created a forum for my case in the Samsung member app, but no one accepted my claim. In the end, I sent a fourth email to Samsung's CEO's desk, and they acknowledged my claim. The whole process took me 25 days to replace my screen without any cost.
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Tech Talk
What Labour charges and GST 3,800?🧐 Here so many users paid only 502 rs as labour charges.
Is there any green line now in your device?
Is your device updated to the latest software? If not please update your device ASAP if green line occured after updation samsung promised to give free screen and battery replacement till September 30. As per their T&C there should be no physical damages/liquid damages and the device should be purchased within 3 years. If all these criteria fulfilled they will replace it without any delay or asking inappropriate questions or excuse to reject.
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JSSINGH98
Active Level 6
Tech Talk
I request that you read my post again. I have already mentioned that my handset is 3 years and 6 months old. That's why I was charged GST and labour charges. If my handset arrives within 3 years, I will only be charged Rs 500.
I wanted to let you know that I didn't update my phone after December 2021. My handset screen has already been replaced without charge by them. The amount they charged me was around Rs 3800. The amount that was not charged to me is roughly Rs 18,000 or so.
The quality test they did on my handset was water test. For your information, I want to make one thing clear: no phone is water-resistant after usage of 18 to 24 months. Samsung guidelines also contain this information. In order to make it water-resistant again, the glue part must be replaced. Another thing is that Samsung cannot reject your claim just from that your phone does not pass the water test. As I already mentioned above. Instead of my phone failing in water test, they replaced my screen at no cost.
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