Samsung Notes

[Sacgunjal]

Hi,
I have updated my Samsung galaxy M40 mobile two weeks back.
Update information: security parch level 01 march 2020.
But since then i am not able to use samsung notes app.
Whenever i try to open it geta crash.

Please suggest a solution for this problem.

[souvik04]

clear cache of the app and update it. If your problem still remains, uninstall the app and install it from galaxy store

[Emmanuel_J12]

Try reinstalling your app, if that doesn't, then turn your attention to the feedback section and raise an error report.

Kindly follow the steps as below:

 Log in Samsung Members app > Click “+ button” at the bottom right > Click “Send feedback” > Click “Error reports” > Add detail of symptom and attach the system log data (click checkbox)

*When you abstract the log file. Please check off the pop-up message: log file delivered

You can also check this link which explains in detail the entire steps to send feedback: https://r2.community.samsung.com/t5/Community-Guidelines/Send-Feedback-Report-a-Bug-to-Samsung/m-p/3...

[Sacgunjal]

solved the problem by updating notes app through galaxy store.
if anyone is facing such problem don't uninstall the app. because you may loose your data. so just update the app.