Samsung M31s Auto restarting

[Rajputkuldp]

My phone is hanging during idle use and goes to auto restart after 5-10 sec. Issue is started after updating the software version.

[narm]

Go in the device care and close autooptimization

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Galaxy device Hanging issue:
Check space availability
Kindly check the space on your device:
Path: Settings > Battery and device Care > Storage
To improve the device performance there should be sufficient space.

Kindly check the RAM in your device:
Path: Settings > Battery and device Care > Memory
The device's RAM should be free to improve performance. So clear the RAM once a day

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

Close Background Apps: Too many applications running in the background may cause the device to hang. Kindly close the background running applications on the device.

Kindly uninstall that application by following the below steps and check once as the issue might occur due to third-party applications: Settings> Apps> third-party application from Apps> Uninstall.

if you are using a memory card, we would like to inform you memory card device performance will be slow, so if you are using the memory card in your device. I will advise you to safely remove it from your device. For this follow the below steps:

Step 1: Before removing the memory card, first, unmount it for safe removal.
On the Home screen, tap Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount. Insert the ejection pin into the hole on the tray to loosen the tray
Note: Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.

Step2: Pull out the tray gently from the tray slot
Step 3: Remove the memory card.
Step 4: Insert the tray back into the tray slot.

Note: Please ensure that the memory card is not removed while the device is transferring or accessing information. Doing so can cause data to be lost or corrupted or damage to the memory card or device. Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.

Kindly remove third-party accessories( Not provided by Samsung) Accessories, (Like a charger, USB Cables'' etc.) devices might also hang.

"Power saving mode'' limits the performance of the device. So we recommend disabling the Power Saving mode in your device.

Galaxy device Auto restart issue:

Kindly use a genuine Samsung charger.
Note: We always recommend using a genuine Samsung charger for charging your device.

Disable the auto restart function
There are two methods to disable the auto restart function

Method 1: Settings>General management>Reset>Disable Auto restart (if enabled).
Method 2: Settings>Battery and device care>Three dots>Automation>Disable "Auto restart at set times" if enabled

Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

[F14User2023]

my phone f14 getting same problem after new software update

[sarweshwar1saini]

save battery in samsung

go to setting

1. sound and vibration then system sound then off all sound and go back and system vibration then off all vibration


2. notification then app notifications and off all unnecessary app notifications

3. display than on dark mode

4. display than off adaptive brightnes

5. advanced features than labs off all experimental feature

6. advanced features than motion and gesture off all








speed up your samsung phone

1.first go to setting then 

2.about then 

3.software information then 

4.tap 7 time on build no then 

5.developer option open then

6.go back in setting app and 

7.last one is developer option then

 8.find three type of animation

9.first window animation scale- set off

10.second transition animation scale- set off

11.third animation duration scale- set .5 




second tip

go to setting than
display than on touch sensitivity










set samsung mobile camera for best click


first open camera app

tap setting icon

on high efficiency picture


on save selfies as previewed


then setting to keep option


on filters

then go back

tap on filters select ivory -4

than face filter

then tap off/auto

set smoothness-8

set tone - 4

[Chanakya_Reddy]

Backup your data before it's too late. To turn on the phone forcefully, press and hold power button and volume down button.

After that try factory reset.
If the issue still persists, try installing firmware whose process I have explained in my post(link below):

https://r2.community.samsung.com/t5/Galaxy-M/Latest-update-about-my-Samsung-M21-restart-issue/td-p/1...

If you find this comment helpful, please click on 3 dots and tap accept as solution.