Original topic:

Samsung Galaxy m31 update failed and cannot use the phone

(Topic created on: 04-10-2020 10:45 PM)
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thomasttom
Active Level 1
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Tech Talk
 
 

 

Samsung_fahwSwO
Beginner Level 2
 

I am using Samsung Galaxy M31 and i have problem as below;

 

Today I receive software update notice and when i try it download all and while installing update it appear SUPER : Built Id does not match with the reference.

 

Volume Down Key + Power Key for more than 7 secs :Cancel (restart phone)

 

After pressing these two keys, it start installing update and same problem appear in my phone.

Hard reset of phone also not possible.

How to do? Since lockdown is going on i cannot use my phone.

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2 Comments
hedgehog
Expert Level 5
Tech Talk
this phone needs service center only they can help
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devendramokal
Beginner Level 2
Tech Talk

I have same problem in this serious situation. Samsung to provide solution that should work without visiting Service Centre immediately..Samsung Management should understand the situation without phone in this LOCKDOWN period...that too NEW phone purchased 20 days back..! 

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