Original topic:

S22 Ultra Line Issue

(Topic created on: 2 weeks ago)
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aswanthsreelakam
Active Level 1
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Tech Talk
​I am a Galaxy S22 Ultra user and unfortunately, a vertical line appeared on my display on January 1st, 2026.

​I am aware that Samsung India has been offering a one-time free screen replacement for the S22 series due to this known issue, with the previous deadline being December 31, 2025. Since my issue appeared just one day after this date, I would like to know:

  1. ​Has the free replacement policy been extended into 2026?
  2. ​Is there a grace period for devices that develop the fault immediately after the deadline?
  3. ​Are there any specific service centers or "VOC" (Voice of Customer) channels I should contact to get this approved?
​My phone has no physical or liquid damage and has been maintained in mint condition. It feels unfair to pay for a display replacement (which is very expensive) for a defect that is widely acknowledged by Samsung as a hardware-software compatibility issue.

​I would appreciate any help or guidance from the moderators or fellow users who have successfully claimed a replacement this month.

5 Comments
goodthings
Expert Level 5
Tech Talk
Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept it's as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.
Tech Talk
​I contacted Samsung Customer Care about the line that appeared on my screen on January 1st. Even though the previous deadline was December 31, 2025, they confirmed that they have extended the free display replacement offer until July 2026!
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goodthings
Expert Level 5
Tech Talk
You're welcome to here.
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cs_member10
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We have checked and confirmed that your concern has already been highlighted to our dedicated team. You will receive an update from them shortly.

Warm Regards,
Samsung Customer Support

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afu1771
Beginner Level 3
Tech Talk
1
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