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Tech TalkIf you like my solution pls accept the solution for my comment.
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05-16-2024 02:48 PM in
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05-17-2024 12:24 PM in
Tech TalkDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you to kindly perform the following steps to resolve your issue. However, we are taking your valuable feedback regarding this.
Disconnect all accessories: Disconnect anything plugged into the headphone jack like, a selfie stick, headphone, Bluetooth, etc.
Remove any third-party case, protective films, or any other accessory that usually comes in contact with your device.
Restart the device:
Note: If you use the security feature, the phone will require your backup password to unlock after rebooting.
Step 1: Press & hold the power key.
Step 2: Tap on Restart.
Step 3: Tap again to Restart your phone.
Record your voice without using headphones by using a voice recorder" and playing the recorded audio:
Step 1: Navigate to the apps screen and tap on the Samsung folder.
Step 2:Tap on Voice Recorder.
Step 3: Tap on recording to record your voice then tap on Stop to save the recording.
Step 4: Tap on Save.
Step 5: Select and tap on recently recorded audio to hear the audio quality.
Note: If the recorded audio quality is good, then your microphone is working fine.
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Warm Regards,
Samsung Customer Support
