S21 ULTRA Freeze,Crash & Restart 3rd post since Feb 2021

[ZAkash]

SINCE FEBRUARY 2021 THIS YEAR REPORTED SEVERAL TIMES ON MEMBERS APP , SAMSUNG CUSTOMER CARE, SERVICE CENTRE,EVEN DID FLASH SOFTWARE UPDATE FROM SAMSUNG AUTHORISED SERVICE CENTRE LAST WEEK. MY S21 ULTRA EXYNOS 256 GB FREEZES AND RESTARTS AND AFTER RESTART IT HEATS UP LIKE ITS GONNA BLAST. I KEEP MY DEVICE AWAY FROM ME AS IT GETS STUCK UP AND RESTARTS OF ITS OWN AND YOU NEVER KNOW WHEN ITS GOING TO OCCUR. WHY THIS MANUFACTURE DEFECT OF A HARDWARE OF TRUE FLAGSHIP FROM SAMSUNG HAS TO SUFFERED BY ME. WHY DO I NEED TO GO TO SERVICE CENTRE WHEN I REPORTED THE ISSUE WHILE ON THE FIRST WEEK OF PURCHASE. 

I WAS REPEATEDLY TOLD TO RESET MY DEVICE AND UPDATE IT AND GO TO SERVICE CENTRE WHICH I FOLLOWED. NOW IT'S YOUR TURN TO PROVIDE ME A REPLACEMENT AFTER ALL THE HARASSMENT I HAVE BEEN THROUGH FROM THE VERY FIRST DAY OF MY PURCHASE FROM SAMSUNG SHOP APP.

NO ONE IN THIS WORLD IS WILLING TO HAVE THEIR BRAND NEW DEVICE FOR A REPAIR OR EVEN OPEN UP AS THERE IS WATER TIGHTNESS AND A LOT OF FACTORS I JUST PAID A HEFTY LAKH RUPEES WHY WOULD I NEED MY NEW DEVICE ON A SERVICE CENTRE FOR ATLEAST 2 YEARS.

[ZAkash]

Yes bro facing issue since purchase n i was always dragged to report log on Samsung and visit service centre since feb 2021 which did and had several times to reset my data lost all patience looks like i am being fooled i need justice. I need a proper replacement.

[ZAkash]

Yes dear i felt that very long time back and still was convinced from customer care that its a software glitch and will go out with flash updates from service centre but no its manufacturing defect and its hardware related.

[ZAkash]

Only a day left for that
Will see what samsung is upto tommorow and then will surely do this incase i am again dragged for service centre...

[ZAkash]

Okay

[geevees]

Replacement is available, if it is within 14 days for the faulty devices.

[ZAkash]

Samsung Shop app

[ZAkash]

So i have reported that within that time and i hav been provided with what lots of updates and resets and service centre visits with no benifits.This is surely a foolish approach and injustice.

[geevees]

From where you purchased?

[geevees]

Samsung Stores themselves can manage these types of issues within 14 days. After that only you need to visit service center.
According to your experience I think you are absolutely eligible for brand new replacement. If they are playing like this consider a legal movement by an advocate / consumer court. You can also file an fir at your local police station providing all relevant documents like copies of original bill service reports from support center etc etc.