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Title: Samsung S23 Pink Line Issue Rejected Despite Service Center Evidence
Hello Samsung Team,
I am posting this here because I am extremely disappointed with the handling of my Samsung Galaxy S23 display issue.
My phone developed a pink vertical line on the display after around 2 years of normal usage. The device has no physical damage, no liquid damage, and the authorized service center confirmed that all tests passed successfully.
I submitted the device at an authorized Samsung service center under Samsung’s display replacement support policy. After waiting for nearly 15 days, I received a call saying the replacement request was rejected because the pink line is “thin” and not “thick.”
I honestly do not understand how this can be considered a valid reason for rejection.
Important points:
The pink line is clearly visible on white backgrounds.
The issue is already visible in the inspection photos attached with the job sheet by the service center itself.
Dark mode reducing visibility does not mean the display is normal.
A display defect is still a defect even if it is a single thin line.
These line issues usually worsen over time and do not disappear on their own.
The phone passed all hardware and condition checks at the service center.
I request Samsung to kindly re-evaluate this case fairly and escalate it to the higher technical team.
A premium flagship device like the Galaxy S23 should not develop display line issues under normal usage, and customers should not be denied support simply because the line is considered “thin.”
I am attaching:
Job sheet copy
Display issue photos
Service center evidence images
I sincerely hope Samsung will review this case again and provide a proper resolution.
Thank you.
Hello Samsung Team,
I am posting this here because I am extremely disappointed with the handling of my Samsung Galaxy S23 display issue.
My phone developed a pink vertical line on the display after around 2 years of normal usage. The device has no physical damage, no liquid damage, and the authorized service center confirmed that all tests passed successfully.
I submitted the device at an authorized Samsung service center under Samsung’s display replacement support policy. After waiting for nearly 15 days, I received a call saying the replacement request was rejected because the pink line is “thin” and not “thick.”
I honestly do not understand how this can be considered a valid reason for rejection.
Important points:
The pink line is clearly visible on white backgrounds.
The issue is already visible in the inspection photos attached with the job sheet by the service center itself.
Dark mode reducing visibility does not mean the display is normal.
A display defect is still a defect even if it is a single thin line.
These line issues usually worsen over time and do not disappear on their own.
The phone passed all hardware and condition checks at the service center.
I request Samsung to kindly re-evaluate this case fairly and escalate it to the higher technical team.
A premium flagship device like the Galaxy S23 should not develop display line issues under normal usage, and customers should not be denied support simply because the line is considered “thin.”
I am attaching:
Job sheet copy
Display issue photos
Service center evidence images
I sincerely hope Samsung will review this case again and provide a proper resolution.
Thank you.
